Refund Policy

Effective Date: [Insert Date]

At Stem and Stone Design, we value our clients and want you to be fully satisfied with our services. This Refund Policy outlines the terms under which refunds may be issued.

1. General Policy

• All purchases and service fees are considered final unless otherwise stated in this policy.

• Refunds are only available under the conditions outlined below.

2. Design & Consultation Services

Because our services are based on time, expertise, and customized work:

• Deposits/initial payments are non-refundable.

• If a project is canceled by the client after work has begun, refunds will not be issued for completed phases.

• Partial refunds may be considered, at our discretion, if services have not yet been rendered.

3. Digital Products or Downloads (if applicable)

• Due to the nature of digital content, all digital product sales are final and non-refundable once delivered.

4. Cancellations

• If you wish to cancel a scheduled service or consultation, you must notify us at least [48 hours] in advance.

• Failure to provide timely notice may result in forfeiture of your deposit or pre-payment.

5. Refund Processing

• Approved refunds will be processed to the original payment method within [7–14 business days].

• Any transaction or processing fees are non-refundable.

6. Exceptions

Refunds may be granted under special circumstances, such as:

• Duplicate charges or billing errors.

• Failure by [Your Company Name] to deliver services as agreed, where no work has begun.

7. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us at:

Stem and Stone Design
Email: jeff@stemandstonedesign.com
Phone: 818-747-5867